Organizations must tear down the walls between IT and the business and make more customer-centric investments if they are to improve customer experience (CX), according to new research from Pegasystems.…
According to Gartner, 2020 will be marked by 5 major digital technological trends CIOs must understand how people interact with and experience digital technology along with understanding the technology itself,…
By Vikas Bhonsle, CEO, Crayon Software Experts Staying ahead in the accelerating artificial-intelligence race requires executives to make nimble, informed decisions about where and how to employ AI in their…
CIOs are facing a world that is constantly changing, and to succeed in this environment, IT leaders must find ways to navigate this uncertainty by winning in the turns, according…
NetApp has announced its reinvention of the customer experience with NetApp Keystone, a program that offers a range of flexible solutions for customers whether they choose to build or buy…
By 2030, 67% of customer engagement will be handled by smart machines. Technology will be the major driver behind the reimagined customer experience (CX), and that brands must rethink their…
The acquisition combines Genpact’s deep process, domain, and digital expertise with Rightpoint’s ability to create impactful experiences. Genpact has acquired Chicago-based Rightpoint for an undisclosed amount. The deal is designed…
Mahindra & Mahindra Ltd has announced its partnership with Salesforce. Together, both companies will aim at delivering digital transformation in the Indian automobile industry, focused on innovating and digitizing its…
Improved Customer Experience and Task Automation Are Key Drivers of AI Use Organizations that are working with artificial intelligence (AI) or machine learning (ML) have, on average, four AI/ML projects…
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