Covid-19 Fails To Dampen AI Investments
A Gartner poll of roughly 200 business and IT professionals on September 24, 2020 revealed that 24% of respondents’ organizations increased their artificial intelligence (AI) investments and 42% kept them…
A Gartner poll of roughly 200 business and IT professionals on September 24, 2020 revealed that 24% of respondents’ organizations increased their artificial intelligence (AI) investments and 42% kept them…
70% of customers expect organizations to provide AI interactions that are transparent and fair, according to according to a new report from the Capgemini. Discriminatory bias of AI systems and…
Seventy percent of Indian enterprises that deployed have achieved measurable results while sixty percent believe that AI will disrupt their business within the next 2-3 years finds a recent study…
Zendesk has announced the launch of Explore Enterprise, the newest solution within its service-first CRM platform, which enables companies to analyze real-time data in order to understand changing needs. As…
Adobe, IBM and Red Hat have formed a strategic partnership to accelerate digital transformation and strengthen real-time data security for enterprises. The intent of the alliance is to help companies…
With a view to help companies deliver value to both consumers and themselves, digital transformation agency The Keenfolks has launched a study entitled “Bridge the Digital Gap”, in which 59…
Companies that have seen a positive revenue growth collect more customer experience (CX) data than nongrowth companies, according to a survey by Gartner. The survey found that nearly 80% of…
The global impact of the current COVID-19 (Coronavirus) pandemic is being felt across markets by businesses and industries of all sizes around the world. Companies and governments are increasingly seeing…
A new report from Juniper Research found that consumer retail spend over chatbots will reach $142 billion by 2024; rising from $2.8 billion in 2019. This represents average annual growth…
NTT has revealed the findings of its annual Global Customer Experience Benchmarking Report titled “The Connected Customer: Delivering an effortless experience.” According to the research, only 12% of Asia Pacific…
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