Salesforce has announced that Vedantu leveraging Salesforce will bring the Vedantu Out of the World (VOW) experience to over 1 million students on Vedantu. The deployment of Salesforce Sales Cloud,…
Zendesk, a customer experience (cx) specialist, has announced it has entered into a definitive agreement to be acquired by an investor group led by global investment firms Permira and Hellman…
CleverTap, the world’s leading retention cloud, has added to its core leadership team with the appointment of Honey Bajaj as SVP & Global Chief of Consumer Experience. In this position,…
By Satish Kumar V, CEO, EverestIMS Technologies Losing credibility is equivalent to losing your standing in the increasingly competitive market, and it will directly impact your business. Therefore, it is…
A new study from Harvard Business Review Analytic Services, in association with Genesys, a global cloud leader in customer experience orchestration, reveals the strategies of organizations setting the standard for…
IBM has announced that it is helping the world renowned U.K retailer Marks & Spencer Reliance India Pvt Ltd (M&S India) modernize its supply chain to drive seamless integration between…
Asia Pacific businesses are set to outstrip other global regions in customer experience investment in 2022 in response to a pandemic-induced surge in new digital consumers and online behaviors. However,…
By Mitish Chitnavis, Chief Technology Officer, iValue InfoSolutions Human life online is beginning to merge with the way it exists offline. Today, individuals are living in a digital world than…
Pegasystems has announced that QBE European Operations (QBE EO), one of the world’s leading insurers and reinsurers, has used Pega Robotic Process Automation (RPA) to increase efficiency and improve customer…
Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services & solutions, today announced a collaboration with Yellow.ai, the world’s leading next-gen total experience (TX) automation platform…
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