Cristina Fonseca cuts through the noise around ChatGPT and explains how AI will change the customer experience game What excites you about technology like ChatGPT? ChatGPT is based on an…
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Zendesk
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In challenging economic environments, customer engagement is top of mind for leaders who are empowering customer-facing teams to continually raise the service bar. According to the 2023 Zendesk Customer Experience…
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Zendesk has released the company’s latest global Customer Experience (CX) Trends Report, revealing immersive experiences are fast becoming a key differentiator for brands to stay competitive and help ensure customers…
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According to Zendesk’s CX Accelerator report, ‘exceptional’ is what businesses must strive for when it comes to meeting customer expectations. However, just 17% of Indian businesses are qualified as ‘CX…
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Zendesk, a customer experience (cx) specialist, has announced it has entered into a definitive agreement to be acquired by an investor group led by global investment firms Permira and Hellman…
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Today at its flagship conference Relate, Zendesk, Inc. unveiled new solutions that put conversations at the center of customer relationship management. Zendesk also announced today a new employee experience offering…
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Zendesk and Momentive have entered into a definitive agreement under which Zendesk will acquire Momentive, including its SurveyMonkey platform. The terms of the transaction provide for Momentive stockholders to receive…
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According to new research released by Zendesk, in partnership with Enterprise Strategy Group (ESG), companies in Asia Pacific (APAC) that have continued to invest in their customer experience (CX) over…