Poor customer experiences are threatening brand loyalty, with nearly one-third (31%) of consumers opting to take their business elsewhere after a dissatisfactory interaction last year. New research from Genesys also reveals…
A cloud experience orchestration leader and cloud computing company collaborate to reimagine customer engagement in the digital-first era Genesys has announced a new Strategic Collaboration Agreement (SCA) with Amazon Web…
Genesys has announced the appointment of Deepa Madhavan as the India Country Head. As the Genesys India Country Head, Deepa will continue the development of Genesys cloud technologies and engagement…
Genesys has announced the release of “The Challenge of Customer-Centric Banking,” a research report conducted by FT Longitude and supported by Genesys. According to the report, financial institutions leading in…
Genesys has collaborated with Indian Hotels Company (IHCL), India’s largest hospitality company, to embark on a journey of digital transformation with IHCL’s Digital Omni-Channel Contact-Centre Solution (Project I-DOCS). The project…
Startek & Genesys have entered into a partnership to further enhance its delivery of omnichannel solutions. As part of this partnership, Startek will combine human-centered AI and its 43,000 agents…
Genesys has received worldwide recognition for its growth and innovation by Frost & Sullivan in the firm’s regional cloud contact center reports. Genesys earned the highest leadership ranking in North…
Genesys, a global cloud leader in customer experience orchestration, recognised its partners with several partnership excellence awards during the 2022 APAC Virtual Partner Conference for their proven success in advancing…
8×8, Inc. and Genesys have announced a product integration of 8×8 Work with Genesys Cloud CX. With the new integration, organisations can align agents and the appropriate subject matter experts…
Genesys, a global cloud leader in customer experience orchestration, has announced preliminary results for the company’s fiscal year 2022 (February 1, 2021-January 31, 2022). “This past fiscal year was record-setting…
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