New research released by Forrester Consulting, and commissioned by Salesforce, surveyed nearly 800 executives and nearly 1,500 CRM users across 15 countries to understand the trends driving CRM technology success…
Tag:
CX
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Despite the impact of COVID-19 on the global economy, the insurance sector is one of the largest business process optimization technologies investor. In fact, IDC Research estimates that the IT…
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As companies around the world adapt to new forms of remote work and constant uncertainty in 2020, more than three-quarters of medium-sized and enterprise businesses (78%) and almost two-thirds of…
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Companies that have seen a positive revenue growth collect more customer experience (CX) data than nongrowth companies, according to a survey by Gartner. The survey found that nearly 80% of…
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NTT has revealed the findings of its annual Global Customer Experience Benchmarking Report titled “The Connected Customer: Delivering an effortless experience.” According to the research, only 12% of Asia Pacific…
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Organizations must tear down the walls between IT and the business and make more customer-centric investments if they are to improve customer experience (CX), according to new research from Pegasystems.…
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According to Gartner, 2020 will be marked by 5 major digital technological trends CIOs must understand how people interact with and experience digital technology along with understanding the technology itself,…