By Vikas Bhonsle, CEO, Crayon Software Experts Staying ahead in the accelerating artificial-intelligence race requires executives to make nimble, informed decisions about where and how to employ AI in their…
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Customer Experience
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NetApp has announced its reinvention of the customer experience with NetApp Keystone, a program that offers a range of flexible solutions for customers whether they choose to build or buy…
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By 2030, 67% of customer engagement will be handled by smart machines. Technology will be the major driver behind the reimagined customer experience (CX), and that brands must rethink their…
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The acquisition combines Genpact’s deep process, domain, and digital expertise with Rightpoint’s ability to create impactful experiences. Genpact has acquired Chicago-based Rightpoint for an undisclosed amount. The deal is designed…
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Mahindra & Mahindra Ltd has announced its partnership with Salesforce. Together, both companies will aim at delivering digital transformation in the Indian automobile industry, focused on innovating and digitizing its…
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Improved Customer Experience and Task Automation Are Key Drivers of AI Use Organizations that are working with artificial intelligence (AI) or machine learning (ML) have, on average, four AI/ML projects…