Customer Experience

Seventy percent of Indian enterprises that deployed  have achieved measurable results while sixty percent believe that AI will disrupt their business within the next 2-3 years finds a recent study…

Zendesk has announced the launch of Explore Enterprise, the newest solution within its service-first CRM platform, which enables companies to analyze real-time data in order to understand changing needs. As…

Adobe, IBM and Red Hat have formed a strategic partnership to accelerate digital transformation and strengthen real-time data security for enterprises. The intent of the alliance is to help companies…

With a view to help companies deliver value to both consumers and themselves, digital transformation agency The Keenfolks has launched a study entitled “Bridge the Digital Gap”, in which 59…

Companies that have seen a positive revenue growth collect more customer experience (CX) data than nongrowth companies, according to a survey by Gartner. The survey found that nearly 80% of…

The global impact of the current COVID-19 (Coronavirus) pandemic is being felt across markets by businesses and industries of all sizes around the world. Companies and governments are increasingly seeing…

A new report from Juniper Research found that consumer retail spend over chatbots will reach $142 billion by 2024; rising from $2.8 billion in 2019. This represents average annual growth…

NTT has revealed the findings of its annual Global Customer Experience Benchmarking Report titled “The Connected Customer: Delivering an effortless experience.” According to the research, only 12% of Asia Pacific…