Customer Experience

New research from Pegasystems reveals Indian consumers are extremely open to artificial intelligence (AI) adoption to drive better customer experiences. Conducted by research firm Savanta, the study surveyed over 1,000…

Suman Reddy, MD, Pegasystems India, on the technology trends that would disrupt the year 2021 “2020 ushered in a tremendous mind shift for business leaders in terms of technology adoption.…

Anantha Padmanabha B, CTO of Karnataka Bank, discusses Karnataka Bank’s digital transformation in the backdrop of the challenges and new ways of working brought about by Covid-19. 1. How is…

A study undertaken by Ozonetel, India’s leading provider of on-demand cloud communication/telephony solutions, has unveiled interesting insights pertaining to the call center industry in the backdrop of lockdown enforced due…

At its WebexOne event this week, Cisco announced more than 50 innovations for its Cisco Webex workplace collaboration platform. These innovations fall into three areas: seamless collaboration, smart hybrid work…

IBM and Vodafone Idea Limited (VIL) have announced that IBM Services has been selected to help the leading telecom operator embrace open source at scale across the enterprise by implementing…

As companies around the world adapt to new forms of remote work and constant uncertainty in 2020, more than three-quarters of medium-sized and enterprise businesses (78%) and almost two-thirds of…

The Internet of Things (IoT) is having a significant impact on on businesses at a time when their digital capabilities are being put to the test by the COVID-19 pandemic.…