Customer Experience

Locobuzz has announced their web service migration to Microsoft Azure. With this migration, Locobuzz aims to improve scalability, security and overall performance of their CX platform. Locobuzz currently helps 125+…

The pandemic taught companies of all sizes that customer responsiveness is critical not only for business success but first and foremost for survival. In the past year, organizations had to…

Businesses are missing out on a significant opportunity to fix internal processes and address the root causes of customer experience (UX) issues in the wake of the pandemic, research from…

World’s leading jewelry brand uses IBM Sterling Order Management to revamp its customer experience Pandora, a company dedicated to the design, manufacture and marketing of hand-finished jewelry, transforms and scales…

Despite the impact of COVID-19 on the global economy, the insurance sector is one of the largest business process optimization technologies investor. In fact, IDC Research estimates that the IT…

New research from Adobe has revealed that CIOs sit at the center of virtually every major business initiative in today’s digital-first economy, with businesses tapping CIOs to digitally transform their…

To help organizations create long-lasting customer relationships and grow recurring revenues, Oracle today announced subscription management updates to Oracle Advertising and Customer Experience (CX). The latest updates within Oracle Subscription…

Real-time decisioning technology can play a critical role keeping customers happy, reducing churn, and improving the customer experience in the face of ever-increasing expectations, according to new research by Pegasystems.…