Genesys, a global cloud leader in customer experience orchestration, has announced the “State of Customer Experience” report, which examines consumer preferences and how businesses are approaching customer experience (CX). First…
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Customer Experience
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Genesys, a global cloud leader in customer experience orchestration, and Google Cloud have announced an expansion of their strategic partnership to help organisations connect customer support and experiences in a…
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Uniphore Rolls out Conversational Automation Platform, Revolutionises the Customer Experience Market
by CIO AXISUniphore completes the acquisition of Jacada and rolls out a powerful platform that will transform the Customer Experience Market Uniphore announced that the company has finalised its acquisition of Jacada…
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According to new research released by Zendesk, in partnership with Enterprise Strategy Group (ESG), companies in Asia Pacific (APAC) that have continued to invest in their customer experience (CX) over…
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Capital investment fuels InsurTech and BigTech maturity and customer adoption: Capgemini
by CIO AXISInsurTechs and BigTech players are leveraging significant capital inflows to boost technological development and fuel innovation, turning up the heat on incumbent insurers. New age digital players are offering greater…
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Park Place’s investment in India will provide regional clients with access to IT services, a suite of automated tools and managed services, and a superior customer experience. Park Place Technologies…
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Customer experience (CX) technology sets a new baseline but still struggles to satisfy many
by CIO AXISNTT has released the 2021 edition of the Global Customer Experience Benchmarking Report (GCXBR), its highly influential annual survey assessing the global state of play for CX. Now in its…
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Tata Tele Business Services (TTBS) has introduced industry’s first ‘Customer Experience Platform (CEP)’ enabling a complete digital experience for their enterprise customers and partners. CEP is an innovative medium to…