Zendesk has announced a five-year strategic collaboration agreement (SCA) with Amazon Web Services (AWS) to help businesses deliver personalized customer experiences at scale, with technology that grows with them. The…
Tag:
Customer Experience
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In challenging economic environments, customer engagement is top of mind for leaders who are empowering customer-facing teams to continually raise the service bar. According to the 2023 Zendesk Customer Experience…
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Vertiv announced the release of the Vertiv™ XR app, a first-of-its-kind tool in the data center space that allows data center operators, IT managers and channel partners to visualize Vertiv…
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Improving the customer experience and operational excellence, not growth, is the driving force of a majority of insurance digitalization initiatives in 2023, according to a new Gartner, Inc. survey of…
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Jio Haptik Technologies Limited, the world’s foremost conversational commerce platform, has joined hands with Nilkamal, the world’s largest manufacturer of molded furniture, to enable a consistent brand experience for its…
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As we move beyond COVID-driven restrictions, IDC’s Future of Customer Experience predictions for 2023 reflect how B2B and B2C businesses must confront a new set of macroeconomic challenges – inflation,…
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New Banking Study Reveals Growth Benefits of Personalisation, Innovation and Trust in Customer Experience
by CIO AXISGenesys has announced the release of “The Challenge of Customer-Centric Banking,” a research report conducted by FT Longitude and supported by Genesys. According to the report, financial institutions leading in…
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ClearTouch, a pioneering provider of a cloud-based call center platform for enterprises, contact centers, BPOs and financial services companies, has released the “The State of Customer Experience Function in India”…